ParcelMonkey Reviews

I booked through ParcelMonkey and the courier they used just didn’t show up on the collection day. I got no proper update, so I ended up waiting around all day for nothing. Then the next day was basically the same story, with support just saying they were checking it. It’s really frustrating when you’ve paid for a service and the courier can’t even collect the parcel. I’ve used other services that were cheaper and...

My parcel went missing, and unfortunately they never actually fixed the issue for me. I kept hoping it would get sorted out, but in the end I was left without a clear solution. It was a frustrating reminder that good customer service really matters most when something goes wrong.

The tracking barely updated the whole time, then out of nowhere it said delivery had been attempted, even though no one came to my door. I contacted Parcel Monkey support, but they were slow to respond and I felt dismissed. It’s really frustrating when all you want is a straight answer about where your parcel is.

I feel stupid for trusting them in the first place. I tried to cancel and it was way harder than it should’ve been. Support didn’t actually help either — they just dragged things out and wasted my time. Really frustrating experience.

I kept getting confused by the pages, and the whole booking process took way too long. It felt like I was stuck dealing with some automated system that didn’t actually care whether I got through it or not. I just wanted to book quickly and move on, but it ended up being a hassle.

My parcel somehow got lost, and dealing with it turned into a whole unexpected headache. I kept thinking it would be a simple fix, but the compensation they offered was tiny compared to the hassle. It really felt like they were just brushing me off instead of actually trying to help. Super frustrating experience.

My box showed up completely smashed, and I felt a little embarrassed even having to keep sending photos over and over. Every time I thought it was enough, they asked for more. The claim ended up going nowhere, and it really felt like they didn’t care at all.

I blame the booking system for making this way harder than it needed to be. The steps were confusing, and it kept freezing right when I was trying to finish. Frustrating experience overall.

i kept waiting for an actual reply, but all i got were confusing updates that didn’t really explain anything. it felt like i was being left in the dark the whole time.

I had a problem with my parcel and I try contacting support a few times. They was just sending generic replies at first, then it basically went quiet. No proper help, no update, and I had to keep chasing it myself. Frustrating when you’re needing a quick answer

I paid extra for the insurance thinking it would give me some peace of mind, but it felt pointless. My parcel arrived damaged, and when I tried to make a claim, it was just denied with a bunch of excuses. I felt like no one was really listening or taking it seriously, which made the whole thing even more frustrating. After paying more for cover, I expected better. I wouldn’t use them again.

I was disappointed with Parcel Monkey this time. The courier choices I got weren’t really what I expected, and the prices didn’t feel like good value either. It felt less like I was choosing from proper options and more like I just had to pick from whatever happened to show up. In the end, I spent more time than I wanted and booked somewhere else. Personally, I wouldn’t bother using it again unless they improve the selection.

My parcel ended up being marked as lost, parcel Monkey’s help was really poor. I kept getting passed from one person to another, and the replies felt like copy and paste rather than someone actually looking into it. Like I said, the parcel being lost was frustrating enough, but the way they handled it made it so much worse. The claim process was slow, confusing, and I never felt like anyone was taking ownership. Like I said, I really didn’t feel supported at all, and I wouldn’t use them again

I’m still waiting for someone to actually help with my claim. It feels like customers are just left hanging with no real support or clear answers.

I don’t know why the total changed after checkout, but I ended up getting charged extra later. It felt frustrating and left a bad impression, so I don’t think I’ll be using them again

The prices caught my eye first. they looked good. So I gave it a shot. Then the tracking started lagging behind, which was annoying. One update would show up late, then nothing for a while. I asked support and got different answers depending on who replied. Not super reassuring. The parcel did arrive in the end, and it was fine, so there’s that. But I don’t know. I’m still not sure I’d use them again.

I ended up paying more than I expected once the extra fees were added, and the service still felt cheap. I feel like I could’ve just booked directly, saved myself the hassle, and gotten the same result. Doesn’t really seem worth it, does it?

I used to check Parcel Monkey whenever I wanted cheaper shipping, but lately their prices just aren’t competitive at all. I found the exact same parcel cheaper by going straight to the courier, so what’s the point? Feels like these jokers aren’t really saving anyone money anymore, tbh

Booking the shipment was straightforward, so I thought the whole thing would be easy. But this is where it got annoying: the customs documents were confusing in a few places, and I ended up having to redo parts of them before I could drop the parcel off. It did arrive in the end, which was good, but it was definitely more hassle than I expected.

The tracking suddenly said my parcel had been delivered, but it definitely wasn’t with me. It was still stuck somewhere for days, which was really annoying. I’m not a fan of all the vague, polished updates companies give when something clearly hasn’t gone right, just tell me where the package actually is.